Client Online Information System



CIT Client Information System - CIS


Client Information System Updates:

We have made some minor changes to the Client Information System (CIS) with a new URL <cis.firstcitizens.com> and updated logo and banner. The previous cis.cit.com URL automatically redirects to the new cis.firstcitizens.com URL. You can update your bookmarks/favorites.

If you are using MS Edge, you may recall modifying your browser settings to utilize IE Compatibility Mode for https://cis.cit.com. You will need to add this new https://cis.firstcitizens.com URL to the compatibility mode list as well to ensure full CIS functionality.

  • Locate the three dots at the upper far right in the browser header to open the "Settings and more" panel.
  • Select "Settings" (with the gear icon) toward the bottom of the list.
  • Select "Default browser" in the middle of the list.
  • From here you should see the "Internet Explorer compatibility" options to allow sites to be reloaded in IE mode and/or add IE mode pages. Add "https://cis.firstcitizens.com" to the list.

If you have any issues please contact our Support Services Help Desk.

Support Services Help Desk -

If you have any questions about Commercial Services, CIS, our services, systems and relationships please contact our Support Services Help Desk:

 

Systems Hours of Operation -

The online Client Information System (CIS) is available 7:00AM - 9:00PM Eastern time, every day, including weekends and holidays.

The Client Internet Reporting system is also available every day, including weekends and holidays, and is always accessible 24 hours a day.


CIS Access and Security Information -

For both client and CIT security, we strive to protect against unauthorized access. 

  • You must actually key your User Name and Password.
  • Your user account will lock upon three failed logon attempts.
  • Sharing CIS user ids and passwords is strongly discouraged.

If you are locked out or need a password reset, contact the Client Support Services Help Desk. We will verify your user account, including your email address, and the system will automatically generate and email a new password.

If multiple users in your company access CIS we will be happy to setup as many user accounts as necessary.



Version 1.70.20